FAQS

FREQUENTLY ASKED QUESTIONS

Have a question about Buono? We’ve gathered answers to help you shop with confidence.

ABOUT BUONO

1. What is Buono?

Buono is a lifestyle eyewear brand focused on thoughtful design, everyday elegance, and quiet confidence. Our collection features optical frames and sunglasses designed to complement the way you live.

2. What does Buono mean?

Buono means “good” in Italian. It reflects our philosophy of intentional living, considered choices, and finding beauty in everyday moments.

3. Where can I shop Buono?

You can explore our collection and place your order directly through our official website.

OUR PRODUCTS

4. What products does Buono offer?

We offer optical frames and sunglasses. Our collection features a range of silhouettes and styles to suit different preferences and everyday occasions.

5. Are Buono sunglasses UV-protected?

Our sunglasses are specified with UV400 protection. Please check the individual product description for the features applicable to your selected frame.

6. Are your sunglasses polarised?

Polarisation depends on the specific product. Please check the product description or contact our team to confirm whether your preferred style has polarised lenses.

7. Do you sell prescription glasses?

We offer optical frames and prescription lens options. Please contact us or review the relevant product information to confirm how to order prescription lenses for your selected frame.

8. Can I wear Buono frames without prescription lenses?

Yes. Optical frames can be worn with non-prescription lenses, subject to the lens options available for the selected frame.

9. How do I choose the right frame for my face?

Consider your face shape, preferred fit, frame dimensions, and personal style. Review the product images and available measurements, and contact us if you need help choosing.

10. Are your frames unisex?

Buono’s design philosophy is unisex. We encourage you to choose the frames that best suit your features, comfort, and personal style.

ORDERS & PAYMENT

11. How do I place an order?

Browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment using the available payment options.

12. What payment methods do you accept?

Available payment methods are displayed at checkout. If you experience a payment issue, contact our customer service team for assistance.

13. Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once an order has been processed or dispatched.

14. I have paid but have not received an order confirmation. What should I do?

Check your email’s inbox and spam folder first. If you still cannot find your confirmation, contact us with your payment details and order information so we can investigate.

SHIPPING & DELIVERY

15. How long does delivery take?

Delivery within Lagos typically takes the same day or 0–2 days, subject to location and courier availability. Delivery outside Lagos typically takes 3–7 days.

These are estimated timelines and may vary.

16. How much does delivery cost?

Delivery fees depend on your location and applicable courier charges. The applicable fee will be communicated or displayed before your order is completed.

17. Can I track my order?

Where tracking is available, we will share the relevant information after dispatch. You can also contact our team for an order update.

18. What if my order arrives damaged or incorrect?

Contact us promptly with your order number, a description of the issue, and clear photographs of the item and packaging. Our team will review the issue and explain the next steps under our policy.

RETURNS & EXCHANGES

19. Can I exchange an item?

Exchange requests are assessed according to our Return & Exchange Policy. Please contact us before sending any item back.

20. Can I return an item if I change my mind?

Change-of-mind requests are subject to our published policy and applicable conditions. Please review the Return & Exchange page before purchasing.

21. What should I do if I receive the wrong product?

Contact us with your order number and photographs showing the item received. Please keep the original packaging until our team advises you on the next steps.

NEED MORE HELP?

If your question has not been answered here, please visit our Contact page or reach out through our official customer service channels.

We’re happy to help you find your way to the good life.

BUONO. FOR THE GOOD LIFE.